Quark Expeditions enjoys high quality internet access on Polar cruise itineraries using Marlink hybrid solutionsTuesday 28, February 2023
Provision of high throughput bandwidth services in harsh environment has provided high quality connectivity for operations, crew, and guests, with plans to trial new LEO services in 2023
Oslo and Paris, 28 February 2023. Marlink, the smart digital solutions company, has successfully provided high throughput hybrid network solutions for Quark Expeditions’ MV Ultramarine since the start of the 2021 Arctic season.
After the first full year of successful operations Quark Expeditions found that guests and staff on Ultramarine have enjoyed continuous high-quality connectivity despite the high latitudes and harsh operational environment.
Quark Expeditions has operated a fleet of chartered vessels and icebreakers taking guests on unforgettable experiences for more than thirty years. Ultramarine is Quark’s first fully owned newbuild and is the newest ship in their fleet, designed to go beyond the familiar in polar exploration and answer passenger requests to discover new places.
Ultramarine began its first full season of operations in October 2021. The 199-guest vessel is equipped with two twin-engine helicopters, 20 quick-launching Zodiacs, spacious suites, wellness amenities and numerous outdoor wildlife viewing spaces.
Marlink has provided a seamless hybrid bespoke solution, including dual C-/Ku- Band and Ka-band VSAT with dual L-band back-up over LEO and GEO constellations and 4G/LTE connectivity with global roaming, to maximize passengers experience onboard. Marlink will further extend connectivity options on Ultramarine in spring 2023 when the vessel will trial the new Starlink LEO service, bringing faster throughput, lower latency services in a combination with guaranteed VSAT bandwidth to meet crew and passenger needs and extend access to more cloud-based applications.
Traffic is managed using software-defined routing (SD-WAN) which automatically selects the most efficient connection channel for data transmission, streamlining and securing the process for passengers, crew and business communications alike. To enable passengers and crew to share their experiences with friends and family, Marlink has provided an Internet Café solution from a third party to manage Internet access, billing and security.
Quark Expeditions is focused on creating unforgettable experiences for our guests, using small vessels to visit places that bigger ships cannot go and so making our itineraries unique, says David Blancard, Head of Information Technology, Quark Expeditions. For this, we rely on partners like Marlink who can provide reliable and innovative solutions that keep our customers connected and enable our ships to operate safely and sustainably in remote and delicate environments.
Marlink is the leader in leveraging our technology and know-how to enable seamless, reliable connectivity in remote regions. Our experience in managing and providing hybrid network solutions in the expedition cruise sector was a key factor for Quark Expeditions, says Tore Morten Olsen, President Maritime, Marlink. Applying cutting edge technologies like SD-WAN and in future helping them adopt next generation LEO services, means we can support providing the best possible experience to their customers.
About Quark Expeditions
Specializing exclusively in expeditions to Antarctica and the Arctic, Quark Expeditions® has been the leading innovator of polar adventure since the company took the first group of consumer travellers to the North Pole in 1991. Quark Expeditions has been innovating ever since. With a diverse fleet of specially-equipped small expedition vessels and icebreakers—some of them equipped with helicopters—Quark Expeditions delivers deeply immersive polar experiences—and is able to take guests deeper into the Polar Regions than anyone else. Led by passionate and seasoned expedition teams, including scientists, wildlife experts and researchers, Quark Expeditions offers an onboard program that enriches the passenger experience.
Please visit www.quarkexpeditions.com for more information.
Marlink is the trusted partner in fully managed smart network solutions, based on an intelligent hybrid network and unrivalled digital solutions.
The company provides Smart Network Solutions, connecting people and assets around the globe and across all markets where conventional connectivity cannot reach or is not available. Marlink’s Intelligent Hybrid Network combines global satcom and terrestrial technologies via a proprietary global infrastructure.
The Marlink Smart Edge, an integrated service delivery platform, orchestrates and optimises all network elements and applications, from data handling and IT to application-based routing (SD Wan), cloud and Digital Solutions, including remote data and IT, cyber security as well as IoT/OT solutions.
This provides customers with full ‘Peace of Mind’ that their chosen network solution is fully optimised, integrated and has the security required to operate more profitably and sustainably, increasing their efficiency and safety through operational optimisation, tracking and routing, monitoring and reporting.
Marlink’s Smart Network Solutions are provided as Managed Services meeting the highest quality standards and service level agreements. The company proactively monitors and supports network solutions, providing alerts, reporting and insights on performance and usage of connectivity, systems, and applications as well as advice and consultancy on how to further optimise customer networks.