Listening to the voice of our customers

We are committed to give peace of mind when it comes to our services and deliver results for our customers and partners.

Listening to the voice of our customers

Marlink conducts regular customer surveys to understand and to act on loyalty drivers in order to improve perceived service levels and efficiency.

The Customer Operations team continuously measures customer satisfaction to further improve, measuring our Net Promoter Score (NPS) and Customer Effort Score (CES).

After every case is closed, we invite our customers to tell us how we did. Embedded in our processes is the evaluation of these results and continual improvement actions.

GLOBAL CUSTOMER SUPPORT

Marlink’s support organisation is a key aspect of its global service delivery promise to customers. Marlink customers can contact the company 24/7 on a ‘Follow the Sun’ basis, from service centres in Singapore, Bratislava and Houston.

The global service desk is supported by a network of Marlink Field Service Engineers and Partners available in over 1000 ports and 135 countries, 8 warehouses and bonded facilities for fast turnaround on product and spare parts delivery and two major VSAT Implementation and Repair Centres.

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Our commitment to quality and reliability

  • Awards and Recognition

    Awards and Recognition

    The Marlink expertise and capacity to innovate has been recognised on the market with several studies and awards.

  • Customer References

    Customer References

    We give people the confidence and reliability to communicate no matter where they are in the world.