Accessibility Feedback

Accessibility Feedback 

The Marlink Group is the world’s leading provider of end-to-end managed smart network solutions that connect people and assets around the globe and in all markets that cannot be reached with conventional connectivity. We are committed to providing better experiences for people with disabilities. We welcome your feedback about any accessibility barriers you’ve experienced with us, which will be used to help create an accessibility plan as outlined in the Accessible Canada Act (ACA) and other disability rights laws. The ACA defines a barrier as “anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

If you want to view and download our Accessibility Plan you can do so here.

To provide accessibility feedback, please contact us in any of the following ways:

  • Fill-in the Accessibility Feedback form
  • Email us at esg (at) marlink.com.
  • Call us at any of the following telephone numbers, depending on the country/region you are calling from:
    • Americas (including from within Canada): +1 310 616 5594 or +1 855 769 3959 (toll free)
    • Europe, Middle East, or Africa: +33 1 70 48 98 98
    • Asia Pacific: +65 64 29 83 11

If you have a hearing or speech disability, you are welcome to call us using your preferred telecommunications relay service.

While you can submit your feedback anonymously, we can better serve you and provide a response, if requested, if you provide your name, phone number, province (if you are located in Canada), and other details (“Personal Information”). We will not share your Personal Information with any third party and your Personal Information will be kept confidential, unless you consent to disclosure. However, by contacting us, you agree to the collection, use, and storage of your Personal Information provided to us to allow us to respond to you and improve our services. If you have any remarks or complaints regarding the way we process your Personal Information, we invite you to email our Data Protection Officer at dpo (at) marlink.com.

If you include your contact information, we will confirm that we have received your feedback. The feedback will be transmitted to our Head of Quality & ESG.

The designated person responsible for receiving accessibility feedback is Robert Dixon, Head of Quality & ESG.

Alternative Formats

If you need a description of our feedback process in a different format, please contact us. You may do so using any of the methods for providing accessibility feedback outlined above.

We can provide the description in print, large print, braille, audio or electronic formats that are compatible with screen readers, screen magnifiers, and other adaptive technologies, in accordance with the World Wide Web Consortium’s latest Web Content Accessibility Guidelines.

As our accessibility plans and progress reports become available, you will be able to request them in alternate formats in the same ways as our feedback description.

Feedback Retention and Usage

We are required to retain your feedback for seven years. All feedback received will be converted into a suitable digital format and will be stored in a secure environment.

Your feedback will help us continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, while some may highlight issues that require immediate attention. However, all feedback received will help Marlink develop products and services everyone can use, and make our workplaces more inclusive for employees and job applicants with disabilities.

Your feedback may also help us track how we’re progressing towards achieving our accessibility goals. We are required to report on our accessibility progress in the years between publishing our accessibility plans. We will consider your feedback as we write our progress reports.