INSTALLATION & MAINTENANCE

Handling more than 3000 VSAT antennas, 9000 MSS terminals, 100 000 active SIM cards and 1000 monthly logistics transactions, our Customer Operation team is set to handle your biggest and most critical projects.

Highly motivated, more than 220 Marlink’s representatives from 42 nationalities are committed to support you at each stage of your operations.

  • Installation & Delivery

  • Maintenance & Field Service

  • Equipment, Spares and Repair

Installation & Delivery

Marlink installs and delivers more than 60+ VSAT solution every month.

From single orders to large fleet projects and customized solutions, each request is handled with a very structured project management approach including ISO9000 and ISO20000 certified business processes.

We can support in all the distinct phase or your project: shipment, system configuration, antenna placement design, installation, commissioning, etc.

Maintenance & Field Service

Marlink Field Service Engineers ensure fast and professional VSAT installation and service support, on land and at sea.

Additionally, Marlink has its own network of certified Field Service Alliance partners, based on intensive training, certification and rigorous quality control. The Field Service Alliance (FSA) program is our commitment to provide even faster and more effective on-site service.

  • +20 Maritime partners are available in over 1000 ports
  • +35 Enterprise partners cover over 130 countries

 

What we can do for you

Marlink Field Service Engineers and FSA Partners support you with

  • Site survey
  • Installation or de-installation
  • Repair
  • Upgrades
  • Migration
  • Replacement
  • Preventive and corrective maintenance
  • Service & call-outs (ad hoc on-board or on site visits)

Equipment, Spares and Repair

Marlink has years of experience in sourcing and delivering hardware to partners and customers worldwide and ensure the rapid deployment of your communication solution.

With 8 own and well stocked logistic centers and several bonded facilities all over the world, there is always a point of contact in your time zone to quickly answer your request.

We have developed tight cooperation with the largest freight forwarders to guarantee timely and accurate delivery of equipment and spares in every corner of the world.

Complementary to our logistics service, we also provide a high-quality repair service. A team of experienced engineers takes care of repairing, upgrading, cleaning and completing all the mobile satellite communication equipment offered through Marlink. For our VSAT equipment we have tight relations with repair shops and vendors.

 

What we can do for you

Our Logistics Centers offer you a complete range of standard equipment and accessories for all products and solutions wherever you are:

  • Standard portfolio: Intellian, Cobham, BEAM, Hughes, Iridium, JRC, Thuraya, iDirect, XChange
  • On special request: we purchase other materials under favorable conditions
  • Equipment pre-testing and pre-configuration
  • Short delivery times and reasonable transport costs
  • Domestic and international shipping, including door to door delivery in remote areas
  • Logistical support: customized packing, shipping quotes, shipment tracking, etc.
  • Administrative assistance: customs clearance, insurance, etc.
  • Service & maintenance to keep equipment in optimal condition
  • Handling of warranty repairs (returning the equipment to the manufacturer)
  • Handling and performing out-of-warranty repairs
  • Software upgrades
  • Special configuration support and set-up