Job
Support Engineer (EEG)

We’re looking for new bright minds to our Network Operating Centre (NOC) in Bratislava. The position we're hiring for is Support Engineer. If you’re interested, please keep on reading.

Job description, responsibilities and duties

Support Engineer provides remote support for the Marlink Enterprise, Energy, Government Business Unit customers and their communication networks and services. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:

• Technical support via phone and e-mails for communication products (data, voice services)
• Communication with Customers, Field Engineers, Suppliers
• Follow up and Troubleshooting of network failures reported by customers or automatic monitoring systems; escalation when needed to 2nd/3rd level
• Active role in Incident management process
• Active role in Request fulfilment process
• Remote service testing and activation
• Analysing data records
• Internal databases updating

​Initial contract will be fixed-term for a 1 year. After mutual agreement the contract can be changed to permanent.

Employee perks, benefits

• The attractive working environment in an international telecommunication/networking company
• LinkedIn Learning training platform
• Meal allowance of 7 EUR /day worked
• Mobile phone also for private use
• Laptop also for private use
• All-year healthcare package - Business care program with private medical clinic ProCare
• Supplementary pension saving contribution
• 100% salary compensation during illness up to 2 months (doctor certified)
• Home office option after the initial training period (3 days in the office, 2 days at home)
• 5 days of additional holiday
• Language training allowance
• Psychological counselling
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card
• Employee social events

Information about the selection process

Applicants are expected to send a structured CV in English by 31 July 2026. Due to our limited capacity, only suitable candidates with the required technical background will be contacted back and invited for a personal interview.

Candidates with education suit the position

Achieved 1st level university degree, position suitable for fresh graduates

Educational Specialization

Technical, Telecommunications, IT, Networking

Language skills

English - upper intermediate (B2)

Personality requirements and skills

• Good knowledge of Telecommunication Networks and IT terminology
• Cisco CCNA or Fortinet certifications or equivalent are an advantage
• Good English speaking and writing skills
• Good French speaking and writing skills are advantage - not a must
• Good Spanish speaking and writing skills are advantage - not a must
• Good communications skills and ability to cooperate with different teams
• Good at analysing complex issues to find creative, logical, and effective solutions
• Well organised, detail-oriented, and accurate
• Able to handle stress and able to work under time pressure
• Customer-oriented
• Able to set priorities
• Comply with agreements

Contract type: Full-time

Start: ASAP

Salary conditions (gross): from 1700 EUR/month

The given salary is the minimum offered to new employees. The starting salary depends on the educational background and experience in a similar technical position. It is further reviewed after the successful completion of the probation period. The annual bonus is based on personal and company performance and represents the 13th salary approximately.