XChange
Empower your maritime communications
XChange, Marlink’s integrated communication management platform, has been expertly designed to empower your connectivity to all satellite networks (VSAT and MSS) for high quality voice, VoIP, and data.
Fully manageable onboard or remotely from shore, XChange facilitates control of your onboard network while offering sophisticated tools to economise your communication costs and keep your crew happy.
XChange has been designed specifically for shipping companies; its ultimate goal is to make your life easier by enabling you to comprehensively manage your core IT and communication tasks, all from one, central, integrated platform.
Your benefits
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Control your communication costs
XChange enables you to define multiple user groups, setting access rules and usage limits as needed. Crew has access to voice and data services, which can be provided free of charge or with a combination of company-paid or crew-paid credit.
The XChange platform also facilitates communication monitoring and analysis, in real-time on board or from shore, based on your own defined metrics. -
Secure your onboard IT
Control onboard IT access, by managing who is able to communicate through which terminal at what time and for how long
Multi-stage firewall rules ensure that only wanted traffic is routed to and from your vessel and security is further enhanced by setting your onboard IT infrastructure into several physically split local networks, mitigating the risk of vessel-wide virus infections. -
Administer your fleet from shore via Portal 360
XChange shore management capabilities are fully integrated into Marlink´s Portal360, enabling remote management of users, groups and credits.
Crew communication management and credit consumption can be easily viewed and managed by personnel on shore, with reports facilitating payroll deductions, if required. -
Stay connected, wherever you are
Benefit from services like voice, data and VoIP onboard, all smoothly integrated regardless of the connectivity or phones onboard.
Manage and set priorities over your separated crew and corporate networks and automate IT systems to communicate autonomously with shore.
You’re always online, in a hassle-free environment, as XChange manages any available connectivity service and switches between them if required. -
Maintain your onboard IT configuration
Remotely maintain and update your XChange configuration and onboard settings, like updating firewalls, network settings and more, allowing you to streamline settings for ships or a fleet according to your policies. Firmware updates can be pushed with one click. No need to send a technician on board.
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Keep your crew motivated
XChange delivers applications to keep your crew happy, healthy and connected.
In addition to calling home, you can give crew special benefits, access to news and entertainment via XChange Media and allow your crew to stay online at sea with XChange Bring Your Own Device.
Peace of mind for a safe and healthy crew is also available with XChange Telemed, for remote medical assistance.
Highlights
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XChange File Cloud
Automate file transfer and data sharing throughout a fleet of vessels
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XChange Universal Remote Access
Access securely to all your devices connected to an XChange, allowing IT administrators to manage IT equipment on board from any remote location
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XCHANGE REPORTS
Keep track of crew airtime usage and credit allocation
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XChange Interconnect
XChange Interconnect provides secure transmission of data between vessels and company headquarters via the internet for business essential communication
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e-Learning
Manage your training updates efficiently with the Ocean Learning Platform, powered by Marlink
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XChange File Cloud
Automate file transfer and data sharing throughout a fleet of vessels
XChange File Cloud
XChange File Cloud is an easy-to use solution that enables you to share and synchronise files of any size or type across the fleet.
- Simple to use and manage: push files or keep them synchronised between shore and ship
- Optimal procedures: no need for individual user license management (unlike with mainstream cloud storage options)
- Minimal administrative effort: automatically share files with the entire fleet
- No size limitations: distribute huge amounts of files, manuals, videos, etc. without disturbing business communication
- Fully automatic: automate file transfers and communication between systems
- Exclusive access: decide who can access the Cloud (login and password required), share access only with authorised staff
- Transparent: collect status reports of all onboard systems automatically, without manual intervention
- Facilitates archiving: build and store a history of transmitted files
- No extra equipment or applications required
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XChange Universal Remote Access
Access securely to all your devices connected to an XChange, allowing IT administrators to manage IT equipment on board from any remote location
XChange Universal Remote Access
XChange Universal Remote Access (URA) provides secure, network-independent access to all devices connected to an XChange. With standard internet access, URA allows technicians or IT administrators to manage IT equipment on board regardless of the ship connectivity from any remote location anywhere in the world.
With URA, one remote access solution can support all connectivity technologies, including VSAT, MSS (e.g. Inmarsat, Iridium Certus), and other connectivity technologies like 4G and WiFi. It removes the need for arranging and operating separate remote access solutions and public static IP services in parallel.
- Quick and easy remote support with reduced downtime and no onboard intervention
- Independent of the communication technology, keep control of onboard equipment and gain access to a computer or any other onboard network device from anywhere
- Managed from shore and activated within few clicks
- VPN-based secured access on board
- No onboard configuration required
- No need to operate several remote access solutions
- Real time fleet status overview
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XCHANGE REPORTS
Keep track of crew airtime usage and credit allocation
XCHANGE REPORTS
Vessel operators on shore want to stay up to date with how connectivity is used on board. They want to know how much traffic crew generates compared to business usage, which connectivity devices are utilised, who the top users are and how this picture compares to previous months.
They need to understand which crew member received how much credit in order to make the proper payroll calculations.
Monthly XChange Usage Reports and XChange Credit Reports deliver numerous benefits and efficiency-gains:
- Up-to-date insight into airtime consumption patterns
- Eliminate labour-intensive manual data extraction and aggregation
- Facilitate re-billing credit purchases to crew
- Monitor usage, compare with data from previous months and detect anomalies/mistakes
- Offer optional effort-free and reliable scheduled delivery by email
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XChange Interconnect
XChange Interconnect provides secure transmission of data between vessels and company headquarters via the internet for business essential communication
XChange Interconnect
An ideal solution for shipping companies with numerous systems on board and at HQ with a need to communicate between ship and shore, XChange Interconnect is a premium service, offering complete flexibility to securely connect all networks, systems and devices independent of the available broadband technology on board.
Key features
- Multiple vessel support in one secure network
- Permanent communication – vessels become part of company´s network
- End to end encryption for secure transmission of data
- Complete flexibility to be configured to individual customer needs
Benefits
- Scalability
Fleets of 10 or more vessels can be connected to the Interconnect service
- Simplicity
Embedded service: no installations or additional equipment needed on board
- Security
- Protects access to corporate networks, tools and applications
- All communications routed to the headquarters are secured and encrypted
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e-Learning
Manage your training updates efficiently with the Ocean Learning Platform, powered by Marlink
e-Learning
The renowned Ocean Technologies Learning platform and Mintra’s Trainingportal, powered by Marlink, provide the ideal, cost-efficient solutions for training, assessing and monitoring seafarers’ careers, while managing the service over the air.
They seamlessly enable crew members at sea to get the latest safety training in accordance with the Standards of Training, Certification and Watchkeeping for Seafarers (STCW).
- Digital Training Modules: monthly and quarterly module updates are transferred from shore to ship over the air whenever available, ensuring full compliance with regulations
- Certification Real-time Status: automatic transfer of crew information from ship to shore provides the Human Resources or Crewing department with real-time management of staff profiles and certifications
- Managed Training Software: Ocean Learning Platform and Trainingportal combined with XChange, enable an automatic import of updates into the training content catalogue onboard, removing the need for human intervention
- Enhanced Cyber-security: content is securely transferred to vessels without need for an open Internet connection for the application to operate, thus reducing unnecessary bandwidth consumption and related cyber risk
- VSAT Optimised: data is automatically transmitted over Marlink Sealink VSAT, lowering the impact on operational and crew data usage
- Dedicated device removed: the e-Learning application can be hosted on Marlink’s integrated onboard platform, eliminating the need for additional hardware. Software updates are automatic and require no additional airtime
In partnership with Ocean Technology and Mintra.
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e-Navigation
Manage your Navigation and voyage planning updates efficiently
e-Navigation
Marlink works in partnership with the two largest global suppliers of voyage solutions for the maritime industry to offer cost-efficient solutions for distributing navigational information over the air. Both solutions integrate the navigational content with our VSAT connectivity, powered by the Marlink platform.
For onboard officers, our solutions ensure the latest versions of digital navigational content are always in use, securing safety for the vessel and crew.
- Digital Navigational Data: includes Electronic Navigational Charts and Digital Publications base data and its weekly and monthly updates ensuring full compliance with regulations
- VSAT optimised: data is automatically and optimally transmitted to avoid impact on operational and crew data usage
- Enhanced cyber security: navigational content does not require internet access to be updated and is directly available in the XChange
- Partner Application optimised: the application is designed to automatically pick-up data from the XChange to regularly populate the navigational content library
- Add point on vessel location accuracy (improved)
- Onshore Portal: track and review the status of each vessel’s onboard navigational downloads, as well as information related to the subscribed package, Q&As, etc.
In partnership with One Ocean and Voyager Worldwide
Customer case
What NSC-Group says
"Our experience using Marlink VSAT with the XChange management system has demonstrated the benefits of reliable, high throughput connections to our digitalised operations and now we are ready to take the next step." Patrick Schulz-Hentschel, Head of IT dept., NSC-Group
