Supporting
your operations
When your operations rely on your network, you need to trust that your partner can keep you connected and respond quickly when needed. That's why we value customer support above all. We partner with you and treat your operations as our own.
All of our solutions are backed by 24/7 global and regional customer support, from network operations centres (NOCs) to dedicated service delivery managers and security operations centres (SOCs).
Key
support contacts
Operating 24/7, our teams are dedicated to providing you with the highest level of customer service and technical support across wherever you operate.
Customer Support
Maritime
Customer Support
Operating 24/7, our team provides customer service and technical support across the globe for Shipping, Cruise and Yachting customers.
Regional Support Centers
Email: servicedesk@marlink.com
EMEA: +33 1 70 48 53 16
Americas: +1 310 616 5562
Toll free: + 1 844 208 0718
Brazil: + 55 21 3900 7754
Asia Pacific: + 65 31 58 36 38
Japan: +81 50 5050 7990
UAE: 8000 3111270
Greece: +30 210 94 00 377, Email: support.cg@marlink.com
Billing
Email: billing@marlink.com
Network Operations Centre
Maritime
Network Operations Centre (MNOC)
Supporting our Shipping, Cruise and Yachting customers, our MNOC is ready to support 24/7.
Maritime NOC
Worldwide: +47 23 67 00 00
Americas: +1-346-223-0396 (US) or +1-855-626-7968 (toll free)
+55 21 3500 1662 (Brazil)
Email: sealink@marlink.com
Billing
Email: billing@marlink.com
Enterprise, Energy, Humanitarian and Government
Customer Managed Service Provider Support Center
Specialized in the Energy, Enterprise, Humanitarian and Governmental industries, our MSP Support Center operates 24/7 to support our customers with their Connectivity, Network, Applications services and cybersecurity solutions. This support center supersedes our previous Network Operations Centres (NOCs).
Email: msp.support@marlink.com
Tel: US/CA: +1-504-620-6890
Europe: +421-258-26-2701
France: +33 9 75 18 10 37
Saudi: +966 1351 20650
Oman: +968 800 96333
Billing: billing@marlink.com
Operations Centre
Security
Operations Centre (SOC)
Our 24/7 SOC proactively secures your network, so you can focus on what is important.
Email: CyberGuard-SOC@marlink.com
Delivering
reliable solutions
Leveraging on more than 75 years of experience, we aim to provide our customers with exceptional support and achieve a continuously high level of customer satisfaction.
Uptime
Guaranteeing you connection and service wherever you are. We work hard to provide the reliability you need.
Customer Support
Whenever you need us, our team is there to support, with expert field services, global logistics and dedicated NOCs.
Years of Experience
Engineering and supporting network solutions for remote operations across the globe.
Dedicated field service engineers
With dedicated field service engineers in over 135 countries, we can respond quickly no matter your location.
How can we help you?
Get in touch
Contact us to find out how we can help you create new possibilities for your operations.