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Telemar secures smart maintenance and service contract from NSB GROUP

Leading shipmanager and marine services provider will assign half its fleet under management to Telemar’s annual maintenance, survey and support programme


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Knut Natvig
VP Corporate Press & PR

Oslo and Paris, 15.08.2023 – Marlink Group company Telemar has deployed its digital remote access technology to support the fleet operations of leading shipping company NSB Group (Niederelbe Schiffahrtsgesellschaft).

The contract award follows a period of thorough testing and evaluation, during which Telemar’s engineers worked closely with NSB’s expert team of superintendents to develop a programme of maintenance and compliance services tailored exactly to NSB’s needs.

Under the two-year contract, Telemar’s co-ordination team and technicians will provide shore-based maintenance including remote service co-ordination for troubleshooting and diagnostics. The contract covers specific equipment including annual radio survey, bi-annual magnetic compass calibration, annual VDR (Voyage Data Recorder) performance test and the certificate of compliance, single gyro compass overhaul, annual radar inspection, radar magnetron replacement and maintenance of SART/EPIRB, GMDSS, handheld radio and VDR beacon.

Telemar will provide a coordinated global service to NSB GROUP by providing Telemar World Service 4.0 (TWS), a web-based tool for managing service due dates across the NSB fleet, increasing visibility on service intervals and optimising vessel availability. Using a planned maintenance strategy will give NSB Group the ability to create better predictability in its vessel operations. The equipment included in the contract supports both navigational safety and efficient shipping and higher uptime means performance data can be shared on a close to real-time basis if required.

NSB GROUP currently has about 50 vessels under management, with 1,700 people at sea. NSB has a Maritime Training Center with a state-of-the-art shiphandling simulator. More than 160 vessels were built under NSB’s newbuilding supervision. The company currently supervises eleven newbuilding projects in China.

The goal of NSB GROUP is to ensure the best ship management experience for our customers at a worldwide scale, constantly improving our services to the evolving needs of our clients. Maintaining our required level of vessel availability means knowing that our assets are in optimum condition and in full compliance, thanks to comprehensive cover from Telemar.

Selvam Panneer, Chief Operating Officer of NSB GROUP

Telemar’s services are designed to support vessel operators and managers in markets that are complex and highly demanding, with no margin for error. Working closely with NSB Group has enabled us to develop a programme that will keep NSB’s vessels competitive and compliant – today and tomorrow.

Mike Bauwens, CEO, Telemar Group
Delivering Possibilities. Anywhere.

About Telemar

Telemar started in 1947, as a Company licensed by the Italian PTT Ministry to manage radio communications on board of Italian ships and has grown today to be a group operating globally in the Bridge electronics business.

Telemar offers integrated solutions with particular emphasis on consultancy Satellite, radio and navigation equipment & systems. Telemar is certified by the major Classification Societies as Service Provider for GMDSS, AIS and VDR APT. Telemar knows the value of high operational capability for every customer and grants several skilled field service engineers available at all times.

The capability to efficiently support our customers is based on the Service Network structure, the heart of which being the expertise offered by the Telemar companies in Italy, Germany, Netherlands, UK, Finland, Norway, China and USA, and extending to all our partners across the globe.

Telemar is a fully recognized partner of major manufacturers of bridge electronics equipment, has agreements with over 1000 agents across the world enabling a fast effective response to any service or maintenance need.

Telemar allows the customer to access an online tool World Service Management System (TWS) and monitor the status of any Customer Support Request. In the changing world of marine communications Telemar is confident of being able to offer its customers a first class service with the added benefit of efficiency and cost control.

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