Crew and Worker Welfare

Keep your crew and workers safe, healthy and connected

Serving in remote locations for long intervals can leave staff members feeling isolated from their families, friends and even from current events and news. Today’s generation of workers expect to have access to broadband internet and telephony while away.

Offering a range of welfare services enhances your recruitment package and can improve staff retention. With Marlink’s welfare solutions, your employees can stay happy, healthy and connected in a controlled and optimised way that will not interrupt business communication.

Marlink Crew and Worker Welfare Solutions

Your benefits

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Highlights

  • Enterprise Welfare Services

    Recruit and keep the best staff with flexible worker welfare solutions

  • Universal Card

    Enable employees to make private calls, send emails, SMS messages and access the web using their own self-managed prepaid credit

  • XChange Media

    Give your crew access to daily news, sports and current affairs without any impact on your airtime speeds or costs

  • Telemed

    Provide the ideal, cost-efficient solution for managing illness or injuries from remotely

  • XCHANGE REPORTS

    Keep track of crew airtime usage and credit allocation

  • XChange WIFI & BYOD​

    Allow your crew to straightforwardly connect to the internet at sea - just like at home

  • e-Learning

    Manage your training updates efficiently with the Ocean Learning Platform, powered by Marlink

  • Enterprise Welfare Services

    Recruit and keep the best staff with flexible worker welfare solutions

    Enterprise Welfare Services

    In those times where working in remote area is more and more difficult, Worker Welfare solutions will help you recruit and keep the best staff.

    • Flexible business models: we can re-use your existing infrastructure to reduce costs or deliver end-to-end, fully managed solutions
    • Video on Demand (VoD): video catalog updated every month with latest release from Hollywood and other partners
    • Access to news: 7000 newspaper from 120 countries
    • Internet prepaid voucher with easy online payment and reload
    • Recreational internet access for remote workers with a secured Wi-Fi network or a Point-to-Point link
  • Universal Card

    Enable employees to make private calls, send emails, SMS messages and access the web using their own self-managed prepaid credit

    Universal Card

    The Universal Card™ prepaid solution offers users a convenient way to stay in touch with friends and family and makes managing satellite communications simple.

    Features

    • Facilitates prepaid: crew or team members can make prepaid private calls, send prepaid emails, send SMS messages and access the web in certain scenarios
    • Improved crew morale: complete cost control over private voice calling with minimal administration and at no additional cost
    • Separate networks: separate private from corporate telephony to ensure no private voice calling on your monthly airtime invoice
    • Affordable rates: enable your crew to call home at competitive rates
    • Online management: order, activate, recharge and monitor your cards in Universal Card Manager
  • XChange Media

    Give your crew access to daily news, sports and current affairs without any impact on your airtime speeds or costs

    XChange Media

    XChange Media can bring crew together in their social time in a communal environment that further fosters good teamwork and morale, by delivering news, reports, sports bulletins and entertainment magazines to crew on board.

    Features

    • Compatibility: compatible with all major smart-devices, PCs, laptops, as well as communal televisions via a set-top-box
    • Multilingual: multiple language options with new content added regularly
    • Managed from shore: activated within a few clicks
    • No fuss: delivered at no extra airtime cost and without any impact on VSAT allowance or speed
    • Affordable: XChange Media comes with affordable program packages which can be activated online
    • Easy Activation: once activated, the content can be shared with all crew members at no extra cost for them, as no internet connection is needed to use the service and no extra log-in or password
    • Fully integrated into XChange: available on the service delivery platform with no additional hardware required
    • Optional extras: set-top-box fully preconfigured for XChange Media
  • Telemed

    Provide the ideal, cost-efficient solution for managing illness or injuries from remotely

    Telemed

    With the health and safety of remote workers and passengers paramount, our telemedicine service is the ideal solution for managing illness or injuries remotely.

    Thanks to the secure transmission and storing of medical data, telemedicine service assists the onshore medical professional in his decision-making, and may thereby avoid unnecessary and costly vessel re-routings or evacuation.

    The solution comprises a compact suitcase with CE certified medical equipment and an interactive web portal facilitating immediate video medical consultations and giving doctors full access to the patient’s medical data.

    Features

    • Fully contained: within a reinforced, portable case enabling the capture and transmission of vital data
    • Clear instructions and reference diagrams: enclosed to assist the remote user with data capture, viewing and sending
    • Enclosed tablet PC: medical data is centrally displayed here and on the web portal viewed by the Doctor ashore, while the HD camera enables an interactive consultation
    • Secure: patient data transfer and hosting
    • Full maintenance: leasing and maintenance of telemed station including touchscreen interface is fully included in the package
    • Full visibility: access to the web-based portal enables doctors to straightforwardly view the video link and access patient data
    • Satcom optimised: live remote video consultation
  • XCHANGE REPORTS

    Keep track of crew airtime usage and credit allocation

    XCHANGE REPORTS

    Vessel operators on shore want to stay up to date with how connectivity is used on board. They want to know how much traffic crew generates compared to business usage, which connectivity devices are utilised, who the top users are and how this picture compares to previous months.

    They need to understand which crew member received how much credit in order to make the proper payroll calculations.

    Monthly XChange Usage Reports and XChange Credit Reports deliver numerous benefits and efficiency-gains:

    • Up-to-date insight into airtime consumption patterns
    • Eliminate labour-intensive manual data extraction and aggregation
    • Facilitate re-billing credit purchases to crew
    • Monitor usage, compare with data from previous months and detect anomalies/mistakes
    • Offer optional effort-free and reliable scheduled delivery by email
  • XChange WIFI & BYOD​

    Allow your crew to straightforwardly connect to the internet at sea - just like at home

    XChange WIFI & BYOD​

    XChange WIFI & Bring Your Own Device (BYOD) is an innovative and cost-effective communication solution simplifying the use of personal devices at sea.

    • Fully preconfigured with XChange
    • Quick and easy to deploy hardware
    • Fleet wide roll out is quick and easy via our free Voice and Data apps and user self-registration

    Packaged with XChange WiFi hardware, our plug & play solution provides optimal access to the XChange environment.
    Relying on carefully selected hardware and specially developed software, the option offers IT managers all benefits of XChange: access control, prepaid accounting, multiple voice lines, etc. in addition to this feature.

    Crew Internet Cafe
    Furthermore, besides the use of personal devices, XChange can be used to enable an Internet Café environment onboard your vessel. Crew can access the internet via central crew computers onboard and browse the internet in a controlled way.

  • e-Learning

    Manage your training updates efficiently with the Ocean Learning Platform, powered by Marlink

    e-Learning

    The renowned Ocean Technologies Learning platform and Mintra’s Trainingportal, powered by Marlink, provide the ideal, cost-efficient solutions for training, assessing and monitoring seafarers’ careers, while managing the service over the air.

    They seamlessly enable crew members at sea to get the latest safety training in accordance with the Standards of Training, Certification and Watchkeeping for Seafarers (STCW).

    • Digital Training Modules: monthly and quarterly module updates are transferred from shore to ship over the air whenever available, ensuring full compliance with regulations
    • Certification Real-time Status: automatic transfer of crew information from ship to shore provides the Human Resources or Crewing department with real-time management of staff profiles and certifications
    • Managed Training Software: Ocean Learning Platform and Trainingportal combined with XChange, enable an automatic import of updates into the training content catalogue onboard, removing the need for human intervention
    • Enhanced Cyber-security: content is securely transferred to vessels without need for an open Internet connection for the application to operate, thus reducing unnecessary bandwidth consumption and related cyber risk
    • VSAT Optimised: data is automatically transmitted over Marlink Sealink VSAT, lowering the impact on operational and crew data usage
    • Dedicated device removed: the e-Learning application can be hosted on Marlink’s integrated onboard platform, eliminating the need for additional hardware. Software updates are automatic and require no additional airtime

    In partnership with Ocean Technology and Mintra.

Customer case

What customers say

"Almost all our passengers really want to have access to the internet while on board. Guests mainly use internet to send messages, upload photos and use social media. As we go to adventurous destinations with PONANT from North Pole to South Pole they for sure have great memories to share with their families and friends back home." Lucie Condé, Guest Relation Manager - Le Lapérouse / PONANT