Crew and Worker Welfare

Keep your crew and workers connected, safe, entertained and trained

Serving in remote locations for long intervals can leave crew members feeling isolated from their families, friends and even from current events and news. Today’s generation of workers expect to have access to broadband internet and telephony while away.

Offering a range of crew welfare services enhances your recruitment package and can improve staff retention. With Marlink’s welfare solutions, your employees can stay happy, healthy, trained and connected in a controlled and optimised way that will not interrupt business communication.

Whatever your industry, welfare communications and services can even be outsourced to Marlink, so we manage it for you, while you focus on running your business.

Crew and worker connectivity can be easily managed and policies set over separated crew and corporate networks so that corporate traffic always remains prioritised.

Marlink Crew and Worker Welfare Solutions

Your benefits

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Highlights

  • Crew Prepaid Services

    Enable employees to make private calls, send emails & SMS and access the web using their own self-managed prepaid credit

  • XChange Media

    Give your crew access to daily news, sports and current affairs without any impact on your airtime speeds or costs

  • XChange WIFI & BYOD​

    Allow your crew to straightforwardly connect to the internet at sea - just like at home

  • Telemed

    Look after your crew’s health and manage medical emergencies efficiently

  • E-Learning

    Help crew members get the latest training

  • Enterprise Welfare Services

    Recruit and keep the best staff with flexible worker welfare solutions

  • Crew Prepaid Services

    Enable employees to make private calls, send emails & SMS and access the web using their own self-managed prepaid credit

    Crew Prepaid Services

    Marlink’s prepaid internet and telephony solutions offer users a convenient way to stay in touch with friends and family and makes managing satellite communications simple.

    Sealink’s Crew Prepaid card offers a simple and affordable way for crew members to stay in touch.

    • Affordable rates: enable crew Internet access at competitive rates
    • Ease of use and flexibility: Internet access credits can easily be ordered and dispatched to crew members according to your policy
    • Peace of Mind: crew internet accounts managed by Marlink let you focus on your core business
    • Separation of crew and corporate usage: give priority to business usage
    • Social Media access: crew can connect with friends and family through platforms like Facebook and WhatsApp

    Marlink’s Universal Card is the ideal tool for shipping companies to manage crew access to prepaid voice.

    • Versatile: compatible across multiple satellite services, even when vessels have low-speed MSS connectivity
    • Portable: accounts are transferable so crew can take their credit with them on different vessels
    • Fully transparent: every time a call is made, remaining credits are reported to the user
    • Easy to administrate: order, activate, recharge and monitor cards online with Universal Card Manager
  • XChange Media

    Give your crew access to daily news, sports and current affairs without any impact on your airtime speeds or costs

    XChange Media

    Crew feel closer to home if they are able to easily keep up with news, sports and current affairs. XChange Media delivers daily international news, reports and entertainment videos to crew members. XChange Media can also bring crew together in their social time in a communal environment that further fosters good teamwork and morale.

    • Flexibility: compatible with all major smart devices, PCs and laptops
    • Multilingual: multiple language options with new content added regularly
    • Variety of offers: with affordable program packages that can be activated from shore within a few clicks
    • Cost efficient: delivered at no extra airtime cost and without any impact on VSAT allowance or speed
    • Easy Activation: once activated, the content can be shared with all crew members at no extra cost for them, as no internet connection is needed to use the service and no extra log-in or password
    • Fully integrated into XChange: available on the service delivery platform with no additional hardware required
  • XChange WIFI & BYOD​

    Allow your crew to straightforwardly connect to the internet at sea - just like at home

    XChange WIFI & BYOD​

    XChange WIFI & Bring Your Own Device (BYOD) is an innovative and cost-effective communication solution simplifying the use of personal devices at sea.

    • Fully preconfigured with XChange
    • Quick and easy to deploy hardware
    • Fleet wide roll out is quick and easy via our free Voice and Data apps and user self-registration

    Packaged with XChange WiFi hardware, our plug & play solution provides optimal access to the XChange environment.
    Relying on carefully selected hardware and specially developed software, the option offers IT managers all benefits of XChange: access control, prepaid accounting, multiple voice lines, etc. in addition to this feature.

    Crew Internet Cafe
    Furthermore, besides the use of personal devices, XChange can be used to enable an Internet Café environment onboard your vessel. Crew can access the internet via central crew computers onboard and browse the internet in a controlled way.

  • Telemed

    Look after your crew’s health and manage medical emergencies efficiently

    Telemed

    With the health and safety of remote crew paramount, XChange Telemed provides the ideal solution for managing illness or injuries onboard and meets ILO/MLC and IMO/STCW labour regulations for crew health and medical treatment.

    Thanks to the secure and confidential transmission and storing of medical data, XChange Telemed assists the onshore medical professional in his decision-making, and may thereby avoid unnecessary and costly vessel re-routings or evacuation.

    • Fully contained: the handy light-weight, reinforced suitcase comprises EU Medical certified, high quality and easy-to-use medical equipment
    • Enclosed tablet PC: medical data is centrally displayed here and on the web portal viewed by the Doctor ashore, while the HD camera enables an interactive consultation
    • Fully Secure patient data transfer and hosting
    • Full visibility: access to the web-based portal enables doctors to straightforwardly view the video link and securely access patient data
    • Satcom optimised: for live remote video consultation
    • Full maintenance: leasing and maintenance of telemed station including touchscreen interface is fully included in the package
    • Clear instructions and reference diagrams enclosed to assist the remote user with data capture, viewing and sending
    • Tailored to you: XChange Telemed is available as a Standard kit or as a Light version, with customisable options

    Companies can choose between using medical assistance provided by compatible Public Telemedical Maritime Assistance Service (TMAS) Centres or your appointed company Doctor or specialist medical professional.

  • E-Learning

    Help crew members get the latest training

    E-Learning

    The renowned Ocean Technologies Learning platform and Mintra’s Training portal, powered by Marlink, provide the ideal, cost-efficient solutions for training, assessing and monitoring seafarers’ careers over the air.

    They seamlessly enable crew members at sea to get the latest safety training in accordance with the Standards of Training, Certification and Watchkeeping for Seafarers (STCW).

    • Digital Training Modules: monthly and quarterly module updates are transferred from shore to ship over the air whenever available, ensuring full compliance with regulations
    • Real-time Certification Status: automatic transfer of crew information from ship to shore provides the HR or Crewing department with real-time management of staff profiles and certifications
    • Managed Training Software: Ocean Learning Platform and Training portal combined with XChange, enable an automatic import of updates into the training content catalogue onboard, removing the need for human intervention
    • Enhanced Cyber-security: content is securely transferred to vessels without need for an open Internet connection for the application to operate, thus reducing unnecessary bandwidth consumption and related cyber risk
    • VSAT Optimised: data is automatically transmitted over Marlink’s Sealink VSAT, lowering the impact on operational and crew data usage
    • Dedicated device removed: the e-Learning application can be hosted on Marlink’s integrated onboard platform, eliminating the need for additional hardware. Software updates are automatic and require no additional airtime

    In partnership with Ocean Technology and Mintra.

  • Enterprise Welfare Services

    Recruit and keep the best staff with flexible worker welfare solutions

    Enterprise Welfare Services

    Turnkey welfare solution over satellite with end-to-end management

    In those times where working in remote areas is more and more difficult, Worker Welfare solutions will help you encourage recruitment, maintain high worker morale and improve retention with dedicated communications supporting data-intensive applications and video usage.

    • Flexible business models: we can re-use your existing infrastructure to reduce costs or deliver end-to-end, fully managed solutions
    • Advanced IPTV solutions with user-defined live TV streaming (up to 150 TV channels) and entertainment/gaming services
    • Video on Demand (VoD) with exhaustive VOD catalogue updated every month with latest releases from Hollywood and other partners
    • Access to news: 7000 newspapers from 120 countries
    • Recreational internet access for remote workers with a secured Wi-Fi network or a Point-to-Point link, including security management (firewalling and URL filtering), cost control and access management
    • Internet prepaid vouchers with easy online payment and reload
    • TV “as-a-service”: fully managed solution covering installation, service configuration, provisioning and network monitoring on a 24/7 basis

Customer case

What our customers say

“Marlink’s hybrid network solution enables Scorpio Shipmanagement to provide our crew with enhanced capabilities to stay closer with their beloved while we gain the benefits of digitalisation.” Paolo Magonio, Group Procurement Manager, Scorpio Shipmanagement.